We begin by reviewing the customer’s complete IT and facility infrastructure. This may include servers, GPU systems, storage platforms, network devices, racks, cabling, UPS systems, batteries, cooling equipment, monitoring platforms and security systems.

Our team records the equipment make, model, serial number, configuration, installation location, warranty status and current operating condition.

This asset-level assessment helps us define the correct maintenance scope and identify systems that require immediate attention.

Before the AMC begins, we conduct a detailed baseline health check of all covered equipment.

The evaluation may include:

• Hardware condition
• Firmware and software status
• Storage and disk health
• GPU and CPU temperature
• Power-supply and fan status
• Network connectivity
• UPS load and battery condition
• Cooling performance
• Rack and cabling condition
• Environmental monitoring status
• Existing alarms and known faults

The baseline report provides a clear reference for future maintenance activities.

We define the maintenance model according to the customer’s operational requirements, business criticality, number of locations and support expectations.

The agreement may cover preventive maintenance, corrective maintenance, remote assistance, on-site support, scheduled visits, breakdown calls, spare-part coordination and technical reporting.

We also define response times, support hours, escalation procedures, covered assets, exclusions and customer responsibilities.

A preventive maintenance calendar is prepared for all covered systems. Visits may be scheduled monthly, quarterly, half-yearly or according to manufacturer recommendations and operational requirements.

Preventive activities may include cleaning, inspection, firmware review, log analysis, disk checks, battery testing, airflow verification, cable inspection, configuration backup and alarm validation.

This proactive approach helps detect ageing components, abnormal behaviour and capacity issues before they cause downtime.

When a fault is reported, our technical team follows a structured incident-resolution process.

The issue is logged, prioritised and diagnosed through remote or on-site support. Corrective action may include configuration repair, component replacement, software recovery, firmware update, cable correction or equipment restart.

For critical incidents, the case is escalated to senior engineers, manufacturers or authorised service partners.

Where replacement components are required, we identify suitable and compatible spare parts.

For comprehensive AMC coverage, selected parts may be included according to the agreed terms. Under non-comprehensive contracts, replacement components are quoted separately.

We also coordinate with original equipment manufacturers, distributors and authorised service centres when specialised repair or warranty support is required.

Our maintenance approach also covers supporting infrastructure that directly affects IT reliability.

UPS systems, batteries, rack PDUs, power connections, precision cooling, airflow and environmental sensors are inspected according to the service scope.

We check battery health, backup runtime, load distribution, cooling capacity, temperature stability, filters, alarms and water-leak sensors.

We maintain updated records of equipment configuration, firmware versions, network settings, storage layouts, maintenance history and completed repairs.

Configuration backups may be taken for eligible servers, switches, firewalls and other devices.

Accurate documentation helps reduce troubleshooting time and supports faster recovery after hardware or configuration failure.

After each scheduled or breakdown visit, we provide a service report describing the issue, work completed, parts used, equipment condition and recommended next actions.

Periodic summary reports may include recurring faults, ageing assets, capacity concerns, pending risks and suggested upgrades.

These reports help customers plan replacement budgets and infrastructure improvements.

We periodically review service performance, incident history, response effectiveness and equipment condition.

The maintenance scope can be updated when new equipment is added, old systems are retired or business priorities change.

Before contract renewal, we review asset coverage, service requirements and recommended improvements to ensure that the AMC remains aligned with the customer’s operational needs.